Privacy

The website may collect contact, support-request, appointment, donation, order and newsletter information that you submit through its forms.

This information is used to respond to requests, provide or coordinate services, process payments and orders, maintain appropriate operational records, and send updates where you have requested them.

Please avoid submitting highly sensitive clinical information through a general contact form. Use the direct support channels if you need to discuss a private concern.

Each phone can have one free UNHOOKED+ trial. To check this, the app sends a one-way scrambled code made from the phone's Android identifier. The identifier itself is never sent or stored, and the code is used only to decide whether a free trial is available.

When you pay for UNHOOKED+, checkout asks for your name and phone number, and optionally your email, so the team can help you with that payment. These details are deleted if you delete your app account; the payment record itself is kept for audit purposes.

Staff can see account and payment details to provide support. Private recovery content, such as check-in notes, goals, self-check answers and blocked sites or apps, is not shown to staff, and app statistics are reported only as totals.

Payments are completed through third-party payment services. Those providers process payment details under their own privacy terms. The site may also use service providers for authentication, data storage and email delivery.

Information is retained only for as long as reasonably needed for the relevant service, legal, safeguarding and operational purposes. Contact the organisation to ask about access, correction or deletion of information, subject to applicable obligations.

For a privacy question or request, email bmatewee@gmail.com. This notice should be reviewed alongside any additional consent or confidentiality information provided when a professional service begins.