Trust and safety

Professional disclaimer

Understand the limits of website information and online contact.

Education is not diagnosis or treatment

Website content is for general education and early awareness. It does not provide a clinical diagnosis, treatment plan or emergency response.
A screening or risk-assessment tool, if published in future, is not a substitute for a comprehensive assessment by an appropriately qualified mental-health or addiction professional.
Confidentiality, consent, record-keeping and the limits of confidentiality should be explained as part of the intake process before a professional service begins.

Urgent and emergency situations

The UNHOOKED support line and online forms are not presented as 24/7 emergency services and may not receive an immediate response.
If you or someone else is in immediate danger, at risk of self-harm, or experiencing a medical emergency, contact local emergency services or go to the nearest appropriate emergency facility.
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